| QUESTIONS | ANSWERS |
|---|---|
| What is PocketPro? | PocketPro allows users open Pocket shops to showcase what they do. Whether you're a vendor, a graphic designer or a plumber, PocketPro is perfect for you to reach your market. You'll be able to list your products and/or services on a simple profile in order to attract the right customers for your business. |
| How to be a PocketPro | Click on your Profile > Become a PocketPro > Select your profession > Become a PocketPro and input your pin. |
| QUESTIONS | ANSWERS |
|---|---|
| What's a shop on PocketApp? | A Pocket shop is where users can showcase and sell their products/services. |
| What kind of shop can I create? | You can create a shop for food, clothes, gadgets, services and much more. You can also create more than one shop |
| How do I open a shop on PocketApp? | Click on the ‘Sell’ icon from the homepage > Open a new Shop and then follow the required steps. |
| QUESTIONS | ANSWERS |
|---|---|
| What are Markets? | Markets are like categories where Pocket shop owners can promote their products or services for a small fee and reach potential customers. |
| How long do products in markets stay promoted for? | Only 500 products can be promoted in a market at the moment. Your product will go down on the list when newer products are promoted in that market. When the promoted product gets to the 500th position, it'll drop off if a new product is added to that market. We advised that you re-boost your product to keep it back on top. We also hope to increase the number of promoted products in markets as we progress. |
| Can anyone create a market on PocketApp? | Creating markets isn’t open to the public. If there’s a market you think should exist, send us an email [email protected] |
| QUESTIONS | ANSWERS |
|---|---|
| What is Escrow? | This is a feature that holds payment until buyers and sellers have fulfilled their due requirements. |
| How do I use Escrow? | To use Escrow when making payments simply click on ‘Tap to Activate Escrow’. You can manage pending escrow payments by clicking on your profile > Purchases |
| Can I get my money back after I've paid a vendor? | Yes, you can get your money back if you used the default payment option, which is escrow, and if there’s something wrong with the product/service you ordered. Simply file a dispute on the order. |
| QUESTIONS | ANSWERS |
|---|---|
| What’s a trust score on PocketApp? | A Trust Score is a refundable security deposit which enables you show your level of credibility. This is how PocketPros are securely ranked for customer safety on PocketApp. |
| How do I get trust scores? | There are 2 ways to get trust scores; you may purchase them to demonstrate your commitment to your potential customers (each trust score costs ₦1,000) or you can earn a trust score when you receive positive reviews from your recent buyers. |
| QUESTIONS | ANSWERS |
|---|---|
| What is PocketApp? | The PocketApp is a social commerce and payment app, it's the coolest and fastest way to shop with confidence, sell faster, pay faster and get paid. |
| What do I need to set up an account on PocketApp? | To set up your PocketApp account, you'll need the following; a working smartphone (Android or iOS), a Nigerian phone number, BVN, Internet connection and a Bank account. |
| How can I follow someone on PocketApp? | To follow someone on PocketApp, search for the person on the explore page, click on their profile and the follow button. |
| How can I withdraw? | You can withdraw funds on the PocketApp by clicking 'Transfer’ icon on the homepage and sending the money to your Nigerian bank account |
| QUESTIONS | ANSWERS |
|---|---|
| Can I get a Statement of Account? | Yes |
| How can I get a Statement of Account? | To request a statement of account, send an email to mailto:[email protected] stating your registered email address, user ID and duration of the statement. |
| What do I need to provide to get a Statement of Account? | Your Pocket ID, date of birth, and the last 4 digits of your BVN. |
| How long does it take to process my Statement of Account? | 24 working hours |
| QUESTIONS | ANSWERS |
|---|---|
| What is a Group? | It is a group expense-management feature that allows members to contribute money for anything. |
| What can I use a Group for? | You can use a Group to contribute money for household bills with your partner or Asoebi for a friend’s wedding and much more. |
| How many people can be in a Group? | A Group can have 2-100 members at once. |
| How can I create a Group? | To create a Group, go to your homepage, click on ‘Groups’ and select the option based on the purpose. |
| Is there a fee for using Groups? | Yes. Groups on PocketApp are a paid feature. Each group will be charged ₦500 on the first of every month. |
| What if there is no cash in my group, will it still be charged? | Yes, it will. Your group balance will run into a minus. |
| QUESTIONS | ANSWERS |
|---|---|
| What’s a list? | This feature allows everyone to save and organise items or services love. |
| How do I create a list? | To create a list on PocketApp, go to your profile page, click on ‘My Lists’ and follow the required steps. |
| How do I see my friend’s list? | You can see the lists of your friends by clicking on their profile and selecting ‘My Lists’ |